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Employee Spotlight - Mashonda Vennard

An Employee Spotlight on Mashonda Vennard

Meet Mashonda Vennard, a pharmacy technician with over two decades of experience, stationed at Hy-Vee South in Burlington. Her unwavering dedication to exceptional customer service earned her Hy-Vee's prestigious Legendary Customer Service Award, a testament to her commitment to Hy-Vee's core values.

Described by her colleagues as someone who goes beyond pleasantries, Mashonda has a unique ability to forge genuine connections with customers. During the challenging days of the COVID-19 pandemic, her caring demeanor and honest approach provided much-needed reassurance to pharmacy patients seeking information and support.

Regional Vice President Brad Auge, who nominated Mashonda for the award, highlighted her remarkable dedication to her patients' well-being. Customers often opt to wait for their medications until Mashonda is available to assist them, a testament to the trust and rapport she has built within the community.

One particular instance that exemplifies Mashonda's compassion occurred when she befriended the 12-year-old son of a deceased patient, offering him guidance and support during a difficult time. For Mashonda, customer care goes beyond professional duty; it's a genuine expression of her caring nature and commitment to making a positive impact.

Mashonda's unwavering commitment to exceptional customer care not only embodies the values of Hy-Vee but also serves as a shining example of the company's dedication to fostering meaningful connections and making a positive difference in the lives of others.