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Employee Spotlight - Molly Mitchell

An Employee Spotlight on Molly Mitchell

Molly Mitchell headshot

Amidst the vibrant streets of Council Bluffs, Iowa, where the pulse of community beats strong, there's a familiar face that radiates warmth and familiarity within the aisles of the Madison Avenue Hy-Vee. Meet Molly Mitchell, a dedicated member of the Hy-Vee family for nearly three decades, whose presence embodies the spirit of kinship and connection within her Hy-Vee store.

Molly's journey with Hy-Vee began in the kitchen, but it was her natural warmth and infectious positivity that led her to her current role as a greeter. Every day, she stands at the entrance, welcoming patrons with a smile that radiates genuine care and hospitality.

Rolland Frazier, Molly's colleague for over a decade, emphasizes her pivotal role: "You know, Molly sets the tone for the entire store. She greets everyone and doesn't let anyone come in the store, or leave the store, without being greeted."

Molly's impact transcends mere customer service; she's become an integral part of the Hy-Vee experience for many. Customers specifically ask for her, drawn not just by her welcoming demeanor but by the sense of familiarity and connection she provides.

In 2019, Molly was honored with the Spirit of Hy-Vee award, a testament to her unwavering dedication and the positive energy she infuses into her work every day. Despite her accolades, Molly remains humble, expressing gratitude for the opportunity Hy-Vee has provided her.

"I'm so lucky to have this job," she says, acknowledging the importance of inclusivity and opportunity, especially for individuals with disabilities.

As the concept of retirement is broached, Molly's reaction speaks volumes about her passion for her work. "I love this job and people like me here. So, why should I think about it?"

Molly's story epitomizes the ethos of Hy-Vee—a company deeply rooted in community, service, and the belief that every individual has value and deserves respect. Her unwavering commitment to brightening the days of both colleagues and customers alike embodies Hy-Vee's core values.